Internal & External Organizational Forces

As one of the nations leading(p) tuner and technological servicing providers, Verizon Communications is one of the or so successful examples of rapid expansion in the years since they first opened their doors in 1983. With 93. 2 gazillion customers, Verizon has grown into a massive organization that cut acrosss to c everywhere and change. These changes ar a part of the organizations final cause, but are and will continue to be biasd by innate and external factors along the way.Organization Mission Verizons mission may appear simple yet to live up to this mission is no daunting ask in an perseverance that is rapidly changing with technology advances. They live on to provide customers with great serve and communicating possibilities temporary hookup following their core values of integrity, respect, performance excellence, and righteousness (Verizon, n. D. ). These values are expected to be followed for non alone external customers but internal customers as well.T o be a leader in their industry Verizon listens to customers, embraces diversity, demonstrates honesty, deals responsibility for their actions, and pursues the highest standard in their services. Verizons session lays the keister for the organizational behavior that must be current and demonstrated from either Verizon employees. Restructuring In early drop-off of 2009, Verizon announced that they were restructuring two of their business groups Into one know as Verizon Hireling.This realigning was planned to capitalize new avenues for exploitation and to improve productivity according to Verizon which in addition go marketing execution closer to the customer-facing operations (Verizon, 2009). The restructuring include a shift of s even out executive positions. Although the announcement did not state how these shifts would affect other employees and report chains It is probably safe to say that the restructuring brought entirelyude and questions to their minds.Reporting ch ain of commands and Job duties would fox been affected by Verizons restructuring. According to Shoehorning (2008), restructuring, while use uped to remain emulous within an industry, creates emotional engagement. Role, interpersonal, and intercrop are other types of conflict that can occur with change. Verizon management had to plan turn out how to deal with the conflict that would have been a earthy result of their restructuring transition phase. Competition Verizon has forever and a day been a leader and an Innovator In the wireless communication industry.But lately their gross sales have seen a light due to the popularity of Apples Phone and its exclusive contract with AT&T. Even though the Phone and AT&T arent the only contest they are the biggest for the top of the birth smart r entirelyys. Other competitors in the cell phone market include T-mobile, Metro PCS and Sprint. These companies compete by purposeing lower all inclusive plan rates and month to month contra cts or fabricate as you go service. Even though these companies offer lower rates tenet insurance c all overage Is not as Drama as Verizon Ana Al& I cross the U.S. And the world. AT&T has also been widely criticized about their coverage versus Verizons. When Apple released the phone on June 29, 2007 it revolutionized the cell phone industry and raised the ward off for all other manufacturers, but the biggest hit to the competition of carriers was that the only provider of the Phone would be AT&T. Research in Motion the maker of blackberry bush and Verizons biggest seller launched their own version of the touch harbour phone called the Storm which paled in comparison to the Phone.Verizon started an all out aiming against ATT and their lack of coverage for cellular use across the country which ATT vigorously defended but seems to be neat according to reports in the magazine Consumer Reports. Verizon could be on the verge of ruling the cellular industry with the impending negoti ations with Apple and allowing Verizon to sell the Phone and it could be soon since Verizon is now selling the Pad. They have also seen sales rise with the ETC touch screen phone with the humanoid operating system that has gone walk to toe with the Phone and offers better g coverage with Verizon.The scrimping has taken its Economy OLL on not only the housing market and employment but all the way down to how we live our lives on canonic necessities. People have had to cut back on how they shop for groceries, cutting back or even canceling cable service and adjusting their cellular plans. This has affected Verizon by customers decreasing their plans minutes or going to a cheaper competitor that will offer the same software system at a lower price.Other carriers such as Metro PCS and Sprint offer the same big cash of talk, text and data plans as Verizon for half the apostrophize but the coverage is not as skillful so customers are willing to give up coverage for cost. The eco nomy has also affected the products that Verizon sells as less multitude are upgrading their phones and holding on to the ones they have for longer periods of time and more people are opting for periodical contracts as opposed to long 2 year contracts offered by the major carriers desire Verizon and AT&T.Every facet of our lives has been affected by the youthful economy and how we communicate is one of them. Customer Demands In recent years, Verizon has become more than Just the nations leading wireless service provider by scarce listening to customer demands and taking notice of customers deficiencys. The have expanded to providing internet service, television, wireless service, and landlines service. Verizon has been the first to calculate our nations demand for bundling services to save money and to simplify lives. There are many factors that crop how Verizon handles the demands of customers.Being that they are the nations leading wireless provider, the will also require a lot of reserve to watch over customers happy. No matter what kind of service, Verizon offers customer support via phone, internet, and house calls. Customer support is available to all types of customers, residential, small business, medium genuineness, or even for opening & government sized accounts. The size of the organization indicates that in that respect will always be unsatisfied customers, and in recent news many of these customers have band together to file a lawsuit against Verizon for the monthly data plans being charged when services succeeder down. 0 take Acton Ana TIC ten customer service approver to Verizon customers, the organization has stated that they are in the swear out of De-automating their telephone systems so that customers can get to a live person more easily. As a highly publicized issue, this external factor has demanded that Verizon renew the ay they handle customer service over the phone. globalization Verizons name is not only a home name in the United States. The organization has over 300 offices in 75 countries across 6 continents of the world. There are many reasons that Verizon has chosen to take business across seas.The most obvious influence would be an internal desire to expand and expand as a business. The second factor that leads them to globalization is the external force of growth in claim for international communication. As technology and trade evolves, the need for efficient international communication has and will continue to grow significantly. Technology influences the globalization need by the way it changes the kinds of services traded. No longer are we only exporting and importing goods from countries, with the aid of technology we are seeing an extend in service trading.India has been the leading example of the need for organizations to communicate overseas. With the increase in out sourcing work to countries overseas, American countries need to communicate in order for the services to be unison . Although there has been a lot of debate over the quality of service provided by other countries, with the aid of Verizon this cultural hurdle can be nonexistent. resultant Although it is true that the organizations mission, reconstruction, competition, the economy, fiscal policies, customers, and globalization will always influence how Verizon continues to develop, their original missions intentions.